Return and Refund Policy for Naan Sense Grocery
Effective Date: 01/01/2025
At Naan Sense Grocery, we are committed to ensuring customer satisfaction. This Return and Refund Policy explains the terms under which returns, exchanges, and refunds are accepted. By making a purchase with us, you agree to the terms outlined in this policy.
1. Eligibility for Returns
We accept returns under the following conditions:
a. Damaged or Defective Items
- If an item is damaged, defective, or expired at the time of delivery, you may request a return or refund.
- You must notify us within 24 Hours of receiving the product, providing proof (e.g., photos) of the issue.
b. Wrong Items Delivered
- If you receive an incorrect item, please contact us within 24 Hours to arrange for a return or exchange.
c. Non-Perishable Items
- Non-perishable grocery items may be returned if unopened, unused, and in their original packaging.
- Returns must be initiated within 24 Hours of delivery.
d. Exclusions
- Perishable items, such as fresh produce, dairy, and meats, are non-returnable unless they arrive damaged, defective, or expired.
- Items marked as “Final Sale” or “Non-Returnable” are not eligible for return.
2. Return Process
To initiate a return, please follow these steps:
- Contact Us: Reach out to us via email at naansensegrocery@gmail.com or call +1 802 5563055.
- Provide Details: Share your order number, details of the issue, and supporting evidence (e.g., photos).
- Await Approval: Our team will review your request and provide instructions on returning the item, if applicable.
3. Refunds
Refunds will be issued under the following terms:
a. Approved Returns
- If your return is approved, a refund will be processed within 5-7 business days after we receive and inspect the item.
b. Payment Method
- Refunds will be issued to the original payment method used for the purchase.
- For cash-on-delivery (COD) orders, refunds will be processed via bank transfer/store credit.
c. Partial Refunds
We reserve the right to issue partial refunds for:
- Items returned in less-than-original condition.
- Requests initiated after the return window has closed but are deemed eligible for partial compensation.
d. Shipping Costs
- If the return is due to our error (e.g., damaged, defective, or incorrect items), we will cover the return shipping costs.
- For all other returns, shipping costs are non-refundable.
4. Exchanges
We offer exchanges for incorrect or defective items, subject to availability. If an exchange is not possible, a refund will be issued.
5. Cancellations
a. Before Order Dispatch
- Orders can be canceled before they are dispatched for a full refund.
- Contact us immediately if you wish to cancel your order.
b. After Order Dispatch
- Once an order has been dispatched, it cannot be canceled. However, eligible items may be returned in accordance with this policy.
6. Exceptions
We do not accept returns or issue refunds for:
- Change of mind after purchase.
- Items improperly stored or handled after delivery.
- Perishable items (except in cases of damage or defects).
7. Contact Us
If you have questions or need assistance with a return, refund, or exchange, please contact us:
- naansensegrocery@gmail.com
